Frequently Asked Questions

Please read our Frequently Asked Questions before sending us a message

What are the shipping costs?

Shipping and cash on delivery costs are Free (within Greece)

 

Which payment methods are acceptable?

• Credit / debit card via Viva Payments & EVERYPAY

Cash on delivery (Greece): Payment is made with the authorized courier representative upon receipt of your order.

• Paypal: When you choose to pay via Paypal, you will be redirected to the Paypal (secure online trading system) website, where you can pay through your Paypal account. The PayPal payment process is fully automated and is usually completed within minutes.

• Bank transfer

Which Courier do you work with?

The orders are sent with the courier company General Post Courier and you receive an sms with the shipping code for the course of the shipment.

 

How are the changes made?

CHANGES - RETURNS - PRODUCT REPLACEMENT

For all cases you wish to return or replace the product you bought you must inform us within fourteen (14) days from the date of receipt at the email address (e-mail) "contact@ccfashionstreet.gr", notifying us the reason for return or replacement and filling in contact phoneThe first return of the parcel is completely Free within Greece.

This procedure only concerns changes / returns in Greece. For changes / returns from Cyprus or any other country, you can contact us at (+30) 210 2019445 or at the email address (e-mail) "contact@ccfashionstreet.gr".


Return conditions:

1. the product has not been used

3. the return must be made within fourteen (14) calendar days from the receipt of the product,

4. the product must be accompanied by the original purchase receipt (Retail Receipt, invoice, Delivery Note-Invoice, etc.)

5. be in the condition received by the customer, complete and without damage, and its packaging is the one that normally accompanies the product

In order for the products to reach good condition, please pack them properly - in a larger box - so that they are protected during shipment.

You have the right to return the products you bought and request their replacement for the following reasons:

 

1. WRONG SHIPMENT OF PRODUCT

2. PRODUCT DEFECT

In those cases where there is a real defect in the product, you have the right to return the product you bought and request its replacement with another product or products up to the amount of the price you paid or with an additional price if you wish, within 14 calendar days. days after receipt of the product.

3. PRODUCT CHANGE

In cases you want to change the product you bought you must fill in the contact e-mail code or product codes and size and we will contact you. Alternatively you can contact directly by phone at 2102019445.

In case the product is defective or does not fit your foot, you can return it within 14 days (once per order, at no charge to you), always after consultation with the customer service department 2102019445 and only by courier General Post Company.

 

4. WITHDRAWAL

You have the right to return the product you bought, exercising the right of withdrawal and - only in case the product has not been used - to request a refund of the price you paid us, within 14 days from the date stated on the purchase receipt.


The return of the products should be done exclusively by courier that will be indicated to you by "C&C Fashionstreet". Refunds are made for the purchase of the product made in cash (cash on delivery), credit card, deposit in a bank account or via Paypal. Your refund process will be completed no later than 14 days from the date of receipt of the products and if they are in excellent condition.

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Where is the order?

You can track the exact location of your order at any time through the "My Orders" link, which is located on the "My Account" page. There you can see what stage your order is at and be constantly informed about its progress.
You can also contact 6949740418 or send an email to contact@ccfashionstreet.gr stating your name and order code ..

Contact Phone

00302102019445

mobile: 6949740418

send us mail